Responsible Gaming

TG.Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Please understand the risks, set limits that suit your circumstances and take a break whenever gambling stops being enjoyable.

TG.Casino is operated by MIBS N.V. under a Curaçao gaming licence, with Igloo Ventures SRL listed as the owning entity.

Gamble for entertainment

Online gambling involves the risk of losing money. There is no guaranteed strategy, system or pattern that can predict the outcome of a game. Previous results do not affect future results, and a win is never owed after a series of losses. Only gamble with money you can afford to lose after essential costs, savings and other financial commitments have been covered.

Before playing at TG.Casino, consider whether gambling fits comfortably within your budget and routine. Decide how much time and money you are prepared to spend, and stick to those decisions. Do not increase your spending to recover losses, and do not use borrowed money, credit intended for necessities or funds set aside for bills, rent, food or other important expenses.

Practical ways to stay in control

Set a personal deposit, spending or loss limit before you begin.
Set a time limit and take regular breaks from the screen.
Keep a record of your deposits, withdrawals and gambling activity.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not chase losses or continue playing to try to reach a particular result.
Keep gambling separate from essential household spending and financial commitments.
Treat wins as part of the entertainment experience rather than as regular income.
Talk openly with someone you trust if you feel your gambling is becoming difficult to manage.

A limit is most effective when it is set before gambling begins. If you change or remove a limit, pause and consider why you are doing so. Increasing limits during a session can be a sign that gambling is becoming less controlled. You can also choose not to gamble at all; taking a break is a responsible decision, not a failure.

It may also help to keep gambling separate from other online activities. Avoid leaving a gambling session open while completing everyday tasks, and do not gamble simply because you are bored or looking for something to do. Planning when you will play, and when you will stop, can make it easier to keep gambling within boundaries that you have chosen in advance.

Recognising signs of harm

Gambling can affect people in different ways. Some players may notice changes in their mood, finances, relationships or daily responsibilities before they recognise that there is a problem. Paying attention to these changes can help you act early and seek support.

You may wish to review your gambling if you find yourself thinking about gambling for much of the day, spending more time or money than planned, hiding your activity from others, or feeling restless when you try to stop. Other warning signs include borrowing money, selling possessions, missing work or study, neglecting relationships, using gambling to escape problems, or returning to gamble after deciding to stop.

Chasing losses is a particularly important warning sign. This means continuing to gamble, increasing stakes or depositing more money because you want to recover money already lost. Chasing losses can lead to larger losses and may make it harder to make clear decisions. Stop playing and seek support if you notice this behaviour.

You regularly spend more than you intended.
You feel unable to control when, where or how long you gamble.
You become secretive or dishonest about gambling or money.
Gambling causes arguments, stress or problems with family and friends.
You use money needed for bills, living costs or other commitments.
You feel anxious, guilty, low or distressed because of gambling.
You have tried to stop or cut back but have not been able to do so.
You think about gambling as a way to solve financial or personal problems.

If any of these signs sound familiar, consider stopping gambling and speaking with a qualified support professional. You do not need to wait for a crisis before asking for help. Early support can make it easier to understand what is happening and decide what steps may be suitable for you.

Speaking with someone does not mean that you have failed or that you must manage everything immediately. A trusted person, counsellor or financial counsellor can help you look at your options. If you are concerned about another person’s gambling, support is also available for family members and friends.

Tools and account options

TG.Casino may provide account features designed to help players manage their gambling. Depending on the options available in your account, these may include deposit limits, session or time reminders, reality checks, temporary breaks, account restrictions and self-exclusion. The availability and operation of a feature may depend on the account, product or applicable requirements.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Consider setting a limit before making a deposit. A limit should reflect an amount you can afford to lose, rather than an amount you hope to win. Limits are not a guarantee that you will avoid losses, so continue to monitor your activity and take breaks.

Breaks and self-exclusion

A temporary break can help you step away from gambling for a chosen period. Self-exclusion is a stronger restriction that prevents or limits access to gambling for a selected period. If you request self-exclusion, do not try to open another account or use another person’s account. Tell people you trust about your decision and remove gambling prompts or payment access where practical.

If you want to apply a limit, take a break or request self-exclusion, use the responsible gambling or account support options available on the website. If you cannot find the relevant option, contact customer support through the channels displayed on the website. We will not create contact details that are not published on our website.

Account controls should be used together with a personal plan. Consider removing saved payment methods, using blocking tools on your devices, reducing access to gambling funds and asking a trusted person to support your decision. These steps can make it easier to maintain a break and avoid impulsive play.

Do not attempt to bypass a restriction by using another account, another person’s payment method or another person’s account. If you have requested a break or self-exclusion, use that time to review your gambling, consider what may have contributed to your decision and seek support if appropriate.

Getting help in Australia

If gambling is affecting your finances, wellbeing or relationships, support is available. You can speak with your doctor, a qualified counsellor, a financial counsellor or a gambling support service. In Australia, Gambling Help Online provides information, advice and support options for people affected by gambling, including family members and friends. You can also look for the relevant gambling support service in your state or territory.

If you are supporting someone else, try to approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional assistance. Protect your own financial and emotional wellbeing, and obtain independent advice if another person’s gambling is affecting you.

Financial problems connected with gambling can feel overwhelming. A financial counsellor may help you understand your options and prepare a plan. Avoid taking on further debt to continue gambling or to cover gambling losses. If you are concerned about your immediate safety or believe you may harm yourself or someone else, contact emergency services or an appropriate crisis support service in Australia without delay.

Our approach

TG.Casino aims to provide clear information and encourage informed choices. We may apply account checks, restrictions or other measures where required by applicable rules or where activity raises responsible gambling concerns. These measures cannot remove all gambling risk, and each player remains responsible for making careful decisions about whether, when and how to gamble.

Please read the applicable website terms and account information before using the service. If you have questions about responsible gambling features or need help finding an account option, use the support channels shown on the TG.Casino website. Gambling should remain optional, affordable and enjoyable; if it no longer feels that way, stop and seek help.

You should also consider whether you are legally permitted to use online gambling services in your location and whether gambling is suitable for your age and circumstances. Never allow children or other unauthorised people to access your account. Keep your login details private and take reasonable steps to protect access to your account and payment information.