Privacy Policy | TG.Casino

1. Information we may collect

TG.Casino may collect information that is needed to provide and manage an online casino account. The information collected can depend on how you use the website, the services you request and the checks that may be required before certain account activities can be completed. We aim to collect information that is relevant to operating the service, meeting legal and security requirements, and assisting players.

Account and contact information

This may include information such as your name, date of birth, residential details, country of residence, username, account credentials and contact details. It may also include information you provide when you communicate with customer support or update your account. Account information helps us create and maintain your player profile, provide requested services and communicate with you about account activity.

Identity and verification information

To help confirm identity, age, eligibility or account ownership, we may handle verification documents and related information. This can include copies or details from identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. These checks may help prevent fraud, impersonation, underage access, money laundering and other prohibited activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and other account transactions. Payment providers may process payment details directly under their own privacy terms. We may receive information needed to confirm, reconcile and record a transaction without necessarily receiving or storing every underlying payment credential.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, links selected, login activity and information about how the website performs. We may also use cookies and similar technologies to remember preferences, support website functions, improve security and understand general usage.

2. How we use information

Personal information may be used for purposes connected with providing a safe, reliable and compliant online casino service. The purposes may include the following:

Creating, maintaining and administering your account.
Processing and recording deposits, withdrawals and other transactions.
Providing gaming services and responding to requests or support enquiries.
Confirming identity, age, account ownership and eligibility.
Carrying out anti-fraud, security, risk and financial crime checks.
Detecting suspicious, prohibited or unauthorised activity and protecting the website, players and service providers.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Sending service messages about your account, transactions, security or changes to important terms.
Sending marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis to receive them.
Improving website performance, usability, customer support and the security of our systems.
Creating aggregated or de-identified information for analysis, reporting and service improvement.

We may use automated tools to help identify unusual activity, security risks or information that requires review. These tools are intended to support operational and compliance processes. Where appropriate, a matter may be reviewed by authorised personnel.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements, or where you have otherwise been informed and have provided consent when consent is needed.

3. Sharing, security and retention

Information may be shared with carefully selected service providers where this is necessary to operate the website or provide requested services. Depending on the circumstances, these providers may assist with hosting, technology, payments, identity verification, fraud prevention, customer support, communications, security, analytics, accounting or other operational functions. Providers should only use information for authorised purposes and may be subject to confidentiality and security obligations.

Information may also be disclosed where necessary to protect players, prevent fraud or crime, investigate suspected misuse, enforce applicable terms, respond to a lawful request, or comply with legal and official requirements. Information may be transferred or accessed in countries outside Australia when service providers or technical systems are located overseas. Where this occurs, reasonable steps should be taken to handle information securely and consistently with applicable privacy requirements.

Keeping information secure

Security measures may include access controls, authentication processes, monitoring, encryption or other technical and organisational safeguards. No internet transmission or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, use trusted devices and notify support if they believe an account has been accessed without permission.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security and business records, or as otherwise permitted. Some account, transaction, verification and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

4. Cookies and similar technologies

TG.Casino may use cookies and similar technologies to help the website function, remember selected preferences, maintain sessions, support security and measure general website use. Cookies are small files or data elements placed on a device by a website. Some are necessary for core functions, while others may help with performance, analytics or relevant communications.

You can manage, block or delete cookies through the settings of your web browser. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be remembered. Browser settings can also provide information about cookies before they are stored and may allow you to remove existing cookies.

Information collected through cookies may be combined with other technical or account information where needed for security, service operation, analysis or personalisation. Cookie settings do not necessarily remove information that has already been collected or records that must be retained for legal, security or operational reasons.

5. Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no valid reason to keep it, and withdrawing consent to receive marketing communications.

Making a data request

To exercise your privacy rights or ask a question about how your information is handled, contact support@tg-casino.best. Please explain the request clearly and provide enough information for us to identify the relevant account and understand what you need. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
Correction: ask us to correct, update or complete information that is inaccurate, out of date or incomplete.
Deletion: ask for personal information to be deleted where it is no longer needed or there is another valid basis for deletion. Some records may need to be retained for legal, security, fraud prevention or dispute-related reasons.
Marketing consent: withdraw consent to marketing communications at any time by contacting support@tg-casino.best. You may also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent will not necessarily stop important service communications. We may still send messages that are needed to administer your account, process transactions, protect security or provide information about material service changes.

We aim to respond to valid privacy requests within a reasonable period. If a request cannot be completed, including because information must be retained or disclosure would affect another person's privacy or security, we will explain the position where permitted. This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from its stated effective date.